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Frequently Asked Questions

Frequently Asked Questions

Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

We encourage our residents to place a work order through the online resident portal on our property website. You can also call or stop by the leasing office during business hours to place your work order.

All work orders are responded to within 24 hours. Depending on the nature of the work order, we try to have all completed within 24 hours but some can take up to 72 hours to resolve.

No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.

If you are locked out, you will need to contact a locksmith for assistance after hours. If it happens during office hours, contact the office for assistance.

You are allowed to decorate your apartment home, however no permanent changes can be made without written consent of management. Any damages will be taken out of your deposit upon move out.

EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.);

Solhavn Apartments offers a Modern Clubhouse, 24 Hour Fitness Center, Resort-Style Pool and Hot Tub, Rooftop Lounge, Package Lockers, and more! Check out our amenity page for a full list: https://www.liveatsolhavn.com/amenities

We offer onsite uncovered and covered garage parking. Uncovered parking is free for the first vehicle and $20/mo for additional vehicles. Garage parking ranges from $125-$175/mo for attached/detached options. Please contact our leasing team for more information. 

All apartments include a washer and dryer within the home.

Yes, we are a pet friendly community. We use Pet Screening services for pet approval.

$200 Refundable Pet Deposit, $400 Non-Refundable Pet Fee, $55 Monthly Pet Rent (2 Pet Limit) 

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; The owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Akita, Argentinian Mastiff, Bullmastiff, Doberman Pinscher, German Shepherd Dog, Mastiff, Neapolitan Mastiff, Pit Bull, Pit Mix and Rottweiler. Others may be added.

Our onsite staff will not accept packages on behalf of residents; However, we are equipped with full-size package lockers, and any oversized packages should be delivered directly to your door. 

Our Fitness Center is open 24/7 with controlled access. 

We accept walk-ins, but we prioritize prospects with appointments.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Our application timeline can vary, but it usually takes 1-3 business days as long as all the supporting documents have been submitted. Our team will contact you as soon as possible with results and next steps. 

Rent and specials are subject to change daily. Our application fee is $55/per applicant, and our security deposit is $500 (on approved credit), which is determined on your background check. Contact our team for our daily price quote and for more information.*

*subject to change at anytime

Payments are only accepted through our online portal unless otherwise specified. 

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

No, we currently do not offer furnished apartments.

Our minimum lease term is 6 months.

Utilities are not included in your rent amount and will be billed back based on usage.

At the time of move-in you will be required to provide proof of an active electric account. The property uses a 3rd party utility company who will charge you for water, sewer, trash, and common area utilities based on an allocation formula.

The property has been wired for high-speed internet. Fees for internet are included in our smart home package.

We do not allow subleasing. However, you are allowed to add a roommate anytime during the lease term. Added roommates must be approved by Management and pass qualification criteria.

Our Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying an early termination fee which can be found in your lease agreement.

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Our team is always ready to answer your questions.